MV Limousine

Privacy Policy

Last updated: 27 September 2026 · النسخة العربية

This policy explains how MV Limousine collects, uses and shares your data. It applies to mv-limousine.com and to the MV Limousine mobile apps — both the customer app and the showroom and driver app.

By using the website or the app, you agree to the practices described here.

Data we collect

Account data — your name, phone number, email address (optional) and password (stored hashed; nobody can read it). We send a verification code over WhatsApp when you reset your password.

Booking data — the service you chose, trip date and time, pickup and drop-off locations, number of passengers and bags, your notes, and the wedding-day itinerary if you book a wedding car. For airport transfers you may upload a photo of your flight ticket so the driver knows your landing time.

Location — when you pick a point on the map we store the coordinates and the map link so the driver can reach you. If you grant the location permission in the app, we use it to fill in your current position. You can refuse and type the address instead.

Showroom and driver documents — if you register as a showroom or a driver we ask for documents that verify your identity and your right to operate: both sides of your ID card, a criminal record certificate, the tax card and commercial register (for showrooms), and your showroom logo and address. We also collect your cars' photos, licences and prices.

Device and notification data — when you allow notifications we store the push token (FCM) and a device identifier so we can send you order updates. We also store a per-browser identifier so signing out on one device does not sign you out everywhere.

Payment data — online payments are handled by the payment provider directly. We never see or store your card details — we receive only the result, the amount and a reference number.

Ratings — if you rate a car or a showroom we store the rating, your comment and your name shown next to it.

Usage data — we use analytics (Google Analytics) that record which pages you visited, your device type and how you reached the site, in aggregate.

Why we collect it

  • To create your account and keep your sign-in secure.
  • To fulfil your booking and pass the details to the showroom or driver handling it.
  • To work out the fare — particularly for airport transfers, which are priced by distance.
  • To tell you about your order and your payments.
  • To verify showrooms and drivers before letting them operate on the platform, which protects customers.
  • To answer your questions and complaints.
  • To improve the service and measure how it performs.
  • To comply with applicable Egyptian law.

App permissions

  • Location — to set the pickup point and calculate distance. Optional.
  • Camera and photos — to upload car photos, documents and flight tickets. Optional, and requested only at the moment of use.
  • Notifications — to tell you about your order. Optional.

You can refuse or withdraw any of these in your device settings at any time; the app keeps working, with the related feature disabled.

Who we share your data with

We do not sell your data to anyone. We share it only in these cases:

  • The showroom or driver fulfilling your order — they see your name, phone number and the trip details needed to carry it out. They do not see your other bookings.
  • Payment providers (such as Fawaterak and Paymob) — to process payment. Your data with them is governed by their own privacy policies.
  • Google — to deliver push notifications through Firebase Cloud Messaging, and for analytics.
  • Map providers — to display maps and look up addresses; the coordinates you search for reach them.
  • Our hosting provider — which runs our servers.
  • Authorities — where required by law, or to protect our rights or our users' safety.

How long we keep it

We keep your account data for as long as the account is active. After you delete your account we erase your personal data, keeping financial transaction records for the period Egyptian law requires for accounting and tax purposes. Showroom and driver verification documents are erased once the relationship ends, unless the law requires otherwise.

Your rights and deleting your account

At any time you may:

  • See what data we hold about you.
  • Correct anything inaccurate — directly from your account page.
  • Ask us to delete your account and your data entirely.
  • Withdraw your consent to notifications or location from your device settings.

To delete your account: every option and detail is on the Delete your account page. open the "Delete account" section on your account page on the website or in the app — confirm your password and the deletion runs immediately. An active booking has to finish or be cancelled first. If you can no longer log in, email us from the address registered on your account at info@mv-limousine.com or message us on WhatsApp at 201044446317 and we will do it for you.

Security

Traffic to the website and the app is encrypted end to end (HTTPS). Passwords are stored hashed and cannot be recovered, and access to user data is limited to staff whose work requires it. No system is completely secure, but we review our practices continuously.

Children

The service is intended for people aged 18 and over. We do not knowingly collect data from children, and we delete any account we find to belong to one.

Changes to this policy

We may update this policy from time to time. We will tell you about any material change in the app or by email, and the date at the top will change.

Contact us

For any question about your privacy or your data: