MV Limousine

Refund & Exchange Policy

Last updated: 18 October 2026 · النسخة العربية

This policy explains when and how you can get your money back or change your booking on the MV Limousine website and app, for every service: chauffeur-driven car rental, wedding and event cars, and airport transfers.

When a booking is confirmed

A booking is confirmed once the showroom approves it and the deposit (at least 20% of the booking total) is paid, online by card or in cash at our office. The rest is paid as agreed in the order.

Cancelling a booking

  • 48 hours or more before the trip: cancel it yourself from "My orders" on the website or the app, and you get everything you paid back.
  • Less than 48 hours before the trip: cancellation goes through customer service, and the deposit is not refunded, because the car and the driver were reserved for you. Anything you paid above the deposit is refunded.
  • No-show: not showing up at the booked time without telling us counts as a cancellation less than 48 hours before.
  • If we or the showroom cancel (for example the car is no longer available): you get the full amount back, or we offer a replacement car of the same class and you choose.

Exchanges (changing the car or the time)

  • You can change the car, or the date and time of the trip, free of charge up to 48 hours before it, subject to availability.
  • If the new price is higher you pay the difference; if it is lower, the difference is refunded.
  • Changes less than 48 hours before the trip depend on availability; if a change isn't possible, the cancellation rules above apply.
  • If the car that arrives is not the one you booked, tell us right away: we provide the right car or one of the same class, or refund you.

How and when refunds are paid

  • Refunds go back to the original payment method: card payments to the same card; cash payments in cash or by transfer, as agreed with customer service.
  • Once a refund is approved, it reaches you within 7 to 14 business days. Your card's issuing bank may take longer to show it on your statement.
  • We charge no fee on refunds where the full amount is due.

How to ask for a cancellation, refund or change

  • From "My orders" on the website or the app.
  • Or contact customer service on WhatsApp or by email at info@mv-limousine.com, with your order number.

This policy is part of our Terms of Service.